Refund Policy

1. Refund Eligibility by Plan

Question Bank + Full Course plan only: The 100% money-back pass guarantee is available exclusively to Question Bank + Full Course subscribers. No refunds are offered for the Question Bank plan under any circumstances.

2. 100% Pass Guarantee — Question Bank + Full Course Plan Only

We work incredibly hard to give you the most accurate, up-to-date prep for the ATI TEAS 7 and HESI A2. We're so confident in the Question Bank + Full Course program that if you complete it and still don't meet your nursing program's minimum required score, we'll refund you 100% of what you paid for your Question Bank + Full Course plan on NewGenRN.

The 100% guarantee is available only on the Question Bank + Full Course plan. The Question Bank plan is not refundable.

Eligibility Criteria

The guarantee exists because our program works — but only if you actually use it. To qualify, you must:

• Have purchased the Question Bank + Full Course plan on or after July 1, 2025.
• Use the platform for at least 60 days before your exam date.
• Complete the entire question bank across every topic.
• Pass our platform assessments with a high score before taking your official exam.
• Complete all lesson topics for each section of your target exam (TEAS 7 or HESI A2).
• Complete all full-length practice tests included in the Question Bank + Full Course plan.
• Complete all flashcard decks.
• Have your in-app progress bar at 100% complete on or before your exam date.

NewGenRN does not guarantee admission to your nursing program even if you meet or exceed the minimum score. Admissions decisions are made solely by each school.

How to Claim

Once you've completed the course and taken your exam, email support@newgenrn.com with:

• The first and last name on your account.
• Your order number or the email address used at checkout.
• A copy or clear photo of your official TEAS 7 or HESI A2 score report.
• A link (URL) to the page on your nursing program's website that lists the required minimum score.

Once we verify that all steps of the Question Bank + Full Course program are marked 100% complete in your account and confirm your score, we will issue a refund to your original payment method for 100% of what you paid for your Question Bank + Full Course plan on NewGenRN. Refunds typically appear in your account within 7 business days, depending on your bank.

3. Non-Refundable Situations

Refunds are not available if:

• You purchased the Question Bank plan.
• Your plan's access period has expired.
• Your account was suspended for violating our Terms and Conditions.
• You did not complete every step required by the Question Bank + Full Course eligibility criteria above.
• You request a refund for a change of mind or personal preference, rather than because you completed the Question Bank + Full Course program and did not meet your program's required score.

4. Contact

All refund and guarantee requests go to support@newgenrn.com. We reply to every request within 2 business days.